The cloud-based contact center market has major growth potential. Twilio is using artificial intelligence (AI) to capitalize on this huge end-market opportunity.
The company reported solid results that reaffirmed its healthy growth.
It should sustain its healthy growth rate thanks to an improving customer base and higher spending by existing customers.
10 stocks we like better than Twilio ›
Artificial intelligence (AI) stocks have delivered impressive gains to investors on the market in recent times. That’s not surprising, as the fast-growing adoption of this technology supercharged the growth of companies selling AI-related hardware and software.
However, there are many companies that have yet to fully unlock the potential of AI in their businesses. One such company has underperformed the broader technology sector this year, but it can take off in the long run because it is on track to capitalize on the AI-driven growth in its end market.
Let’s take a closer look at this undervalued stock that seems worth buying hand over fist right now.
Image source: Getty Images.
Twilio(NYSE: TWLO) stock trades down about 5.5% so far in 2025 as of this writing. For comparison, the tech-focused Nasdaq Composite(NASDAQINDEX: ^IXIC) is up 15.7% so far this year. The stock’s weak performance explains why it can be bought at an attractive 3.4 times sales right now, which represents a discount to the Nasdaq Composite’s price-to-sales ratio of just over 5.
What’s more, the cloud communications specialist’s forward earnings multiple of 19 is also quite attractive when factoring in its healthy growth rate. Twilio is known for its application programming interfaces (APIs) that allow businesses to use various communications channels, such as voice, email, text, chat, and video to get in touch with their customers. It has been integrating AI tools into its offerings.
Twilio’s APIs have replaced traditional contact centers, wherein customer service agents used to receive or make phone calls while sitting in offices. Instead, customer service associates simply need an internet connection, a computer, and relevant APIs to carry out their tasks. What’s more, the integration of APIs helps businesses automate their marketing campaigns, improve customer support, and support sales functions.
And now, Twilio’s AI-focused tools are helping its clients automate customer support functions, transcribe interactions to gain better customer insights, provide agents with real-time suggestions to improve customer service experience, and send personalized messages to customers to improve conversions, among other things. The good part is that its AI push is generating results.
Twilio’s Q2 revenue jumped 13% year over year to $1.23 billion. That was a marked improvement over the 4% growth it recorded in the year-ago period. Additionally, Twilio’s non-GAAP (generally accepted accounting principles) earnings increased by 37% year over year to $1.19 per share. The company benefited from an increase of 10% in its active customer accounts last quarter, as well as a jump of six points in the dollar-based net expansion rate to 108%.
The higher expansion rate suggests that Twilio’s existing customers are spending more on its solutions, and that can be attributed to the increased cross-selling opportunities its AI tools are opening for the company. Importantly, the contact center market is expected to grow almost 5x in size by 2030 as compared to 2023 levels, generating close to $150 billion in revenue at the end of the forecast period.
Twilio, therefore, seems built for healthy growth in the long run. Also, the potential acceleration in the company’s earnings on account of its improving customer base, as well as the higher spending by existing customers, could lead the market to reward it with a higher valuation, paving the way for a jump in its stock price.
Twilio’s 12-month median price target of $132, per 32 analysts covering the stock, indicates that the stock could jump 29% in the coming year. However, it can do better than that. We have already seen that Twilio’s earnings increased at a remarkable pace last quarter. Looking ahead, it can sustain that momentum thanks to the reasons discussed, which explains why analysts are expecting its bottom-line growth to accelerate.
Data by YCharts.
Assuming Twilio can live up to consensus estimates and deliver $6.17 per share in earnings in 2027, its stock price could hit $163 at a forward earnings multiple of 26.4 (in line with the tech-laden Nasdaq-100 index’s forward earnings multiple, using the index as a proxy for tech stocks). Twilio, therefore, has the potential to deliver 60% gains within the next two years.
That’s why investors would do well to buy this underrated AI stock before it steps on the gas.
Before you buy stock in Twilio, consider this:
The Motley Fool Stock Advisor analyst team just identified what they believe are the 10 best stocks for investors to buy now… and Twilio wasn’t one of them. The 10 stocks that made the cut could produce monster returns in the coming years.
Consider when Netflix made this list on December 17, 2004… if you invested $1,000 at the time of our recommendation, you’d have $647,425!* Or when Nvidia made this list on April 15, 2005… if you invested $1,000 at the time of our recommendation, you’d have $1,071,739!*
Now, it’s worth noting Stock Advisor’s total average return is 1,056% — a market-crushing outperformance compared to 189% for the S&P 500. Don’t miss out on the latest top 10 list, available when you join Stock Advisor.
See the 10 stocks »
*Stock Advisor returns as of September 15, 2025
Harsh Chauhan has no position in any of the stocks mentioned. The Motley Fool has positions in and recommends Twilio. The Motley Fool has a disclosure policy.
Undervalued and Ignored: 1 Artificial Intelligence (AI) Stock With Room to Run was originally published by The Motley Fool
